Frequently Asked Questions
Clear answers about our wedding video editing services and process. We've been helping couples across Vietnam create beautiful memories since 2018.
Understanding Our Video Editing Process
Most couples wonder about timelines and what happens after they send us their footage. Here's the reality - we typically need 2-3 weeks for a full wedding edit, though this can vary during peak season (October through February in Vietnam). Rush jobs are possible but require additional coordination.
We work with footage from any camera type, including phones, but the quality of your final video depends heavily on your source material. Shaky footage takes longer to stabilize, and poor lighting requires more color correction work. We're honest about what's achievable with each project.
Working with International Clients
We regularly handle projects for Vietnamese couples living abroad who want their celebration videos edited professionally. File transfer happens through secure cloud platforms, and we maintain regular communication via email or WhatsApp. Time zone differences mean responses might take 12-24 hours, but we've found this actually works well for review cycles. Payment methods include international wire transfer and several digital payment platforms that work reliably between Vietnam and other countries.
Common Questions & Practical Answers
What video formats do you accept?
We work with MP4, MOV, AVI, and MTS files. Most modern cameras and phones produce compatible formats. If you're unsure, send us a small test clip first.
How much footage is too much?
We've handled projects with 12+ hours of raw footage. More material gives us better options for storytelling, though it does affect pricing and timeline.
Do you add music to videos?
Yes, we can source appropriate music or work with songs you provide. Copyright considerations apply if you plan to share videos publicly online.
What about revision requests?
Two rounds of revisions are included. Additional changes are handled on a time-and-materials basis. Most couples are satisfied after the first review.
Can you restore old celebration videos?
We handle digitization and restoration of older formats including MiniDV and Hi8 tapes. This requires specialized equipment and takes additional time.
How do you handle sensitive moments?
We edit with cultural sensitivity and can remove or minimize footage of specific people or moments upon request. Your celebration should reflect your preferences.